Westmount upgrades its telephone system on December 4, 2024

With the objective of making the City more accessible, Westmount is upgrading to a new telephone system that uses Internet Protocol (IP) to transmit voice. The implementation of the new system will take place between noon (12 p.m.) and 1 p.m. on Wednesday, December 4, 2024.

The new system will ensure more efficient call handling and better redistribution of calls. New features for the Public Safety Department and Hydro Westmount will also be included

Important: To reach a City employee, callers will be able to use a telephone directory from the main menu.

Callers are asked to pay particular attention to the new telephone menu options following the implementation of the upgraded system.

Phone numbers in effect after the transfer:

• Main telephone line (unchanged) – 514 989-5200
• Direct numbers for City Departments :
  • Finance and Taxation – 514 989-5234
  • Hydro Westmount
    • Customer service – 514 925-1414
    • Operations and emergencies – 514 989-5201
  • Public Library – 514 989-5300
  • Public Safety – 514 989-5222
  • Public Works
    • General line – 514 989-5268
    • Emergencies and overnight – 514 989-5311
  • Sports and Recreation (Westmount Recreation Centre) – 514 989-5353
  • Urban Planning – 514 989-5219