Send a complaint to the Director of Hydro Westmount

This form is for the unique use of Hydro Westmount clients who have a complaint regarding a Hydro Westmount rate or condition of service, and who have already contacted Hydro Westmount Customer Service regarding this complaint.

If you have not yet submitted an initial complaint, or if you have any other concerns, contact Hydro Westmount customer service at 514 925-1414 or by email at serviceshydro@westmount.org.

Consult the information regarding the complaint process in full, including the accelerated review procedure for service interruption or notice of service interruption.

First Level of Claim

Have you already contacted Hydro Westmount Customer Service regarding this issue?•

Yes, but I still have not received a response

Yes, but I am unsatisfied with the response

If you have not yet submitted an initial complaint, contact Hydro Westmount customer service at 514 925-1414 or by email at serviceshydro@westmount.org.

Second Level of Claim

First name•

Last name•

Email•

Customer number (six digits)•

Address where electricity is consumed•

Describe your issue, and explain your disagreement and the solution you are seeking•

Please read the following:

Once your complaint has been received, the Director of Hydro Westmount will send you an acknowledgement of receipt mentioning the timeframe they have to render a decision on your complaint and the timeframes related to an appeal to the Régie de l’énergie.

The Director of Hydro Westmount will have 30 business days after the acknowledgement of receipt was sent to communicate his decision.

Within these 30 business days, and following the examination of the complaint, the Director of Hydro Westmount will send their decision to you in writing which will present their point of view and the proposed solution. They will also indicate the recourse you can take with the Régie de l’énergie.

If you have not received a written decision from the Director of Hydro Westmount when the 30-business-day period expires, and there has been no agreement with you for an extension (of up to 60 business days) of the initial 30-business-day period, the Director of Hydro Westmount is deemed to have denied your request and issued a negative decision.

Learn more about the full procedure

Second Level of Claim

First name•

Last name•

Email•

Customer number (six digits)•

Address where electricity is consumed•

Describe your issue, and explain your disagreement and the solution you are seeking•

Please read the following:

The Director of Hydro Westmount will have 30 business days after the acknowledgement of receipt was sent to communicate his decision.

Learn more about the full procedure

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Send a complaint to the Director of Hydro Westmount

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First Level of Claim

Second Level of Claim

Second Level of Claim